I need help understanding all of these great member benefits!

Don't worry, you can speak to a hpsid.com rep directly through our email service: hpsid.com E-Serve. Or you can even reach us by phone: +1-866-455-1859.

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I require more assistance with my account where should I go?

hpsid.com customer service representatives are trained to deal with all inquiries, you can reach them through our support portal at hpsid.com E-Support, or you may wish to email us at hpsid.com E-Serve, or even by phone at +1-866-455-1859.

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I'm not tech savvy -- can I still use your services?

Don't worry; we have specialized staff who are trained to deal with those of you who consider themselves not to be masters of the computer or internet. hpsid.com tech representatives will walk you through anything you need help with with patience. hpsid.com is here to help with any troubleshooting you may have. We want to ensure you don't get stressed over not understanding some technical issue and we don't want you missing out on your full membership experience, so go ahead an get in touch with us and we will be happy to assist you through any tech problems you may be having.

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I'm having trouble logging in

This is a very common problem with a few simple solutions. First, ensure that your caps lock is not active on your keyboard. All passwords and usernames are case sensitive so you must ensure any punctuation or capitalization in your password or username is typed out properly. Also any keyboard modifications you've made that might include changes to language or any other alterations to the default function of the keyboard need to be changed in order to ensure you can log in properly. Often language settings or alternate functions for keyboards gauge different commands via different keys. Restoring the keyboards' factory settings will guarantee that the password/username will be input correctly. If you'd like more clarification feel free to contact a hpsid.com tech specialist at your earliest convenience.

Your access could also be inhibited by your browser's preferences. Browsers like Safari, Chrome and Firefox all make your web browsing experience easier by managing your history, saving your preferences, and creating an auto-fill function that makes frequent websites a more fluid viewing experience. But sometimes these browser preferences inhibit your attempts to log in to sites you might visit. We suggest you fix this problem by clearing your history, emptying your web cache of all files, erasing any saved preferences, clearing auto-fill forms and restoring the browser to its default settings. Then, restart your browser and try logging in again. Don't hesitate to contact a hpsid.com rep if you require more assistance.

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What benefits come as a trial member?

To guarantee the best experience your trial membership gives you full subscription access! When you sign up for a trial you are instantly granted all the typical benefits that a member would receive -- and you'll recall that when you signed up for your subscription, via the trial service, you provided your credit card information and agreed to pre-authorized payments. Confer with your bank or credit card companies in relation to their pre-authorized payment policies to clarify the procedure. Do not hesitate to contact a hpsid.com rep at your earliest convenience should require any more clarification regarding your billing.